Frequently Asked Questions
Returning a Merchandise
We want you to be completely happy with your purchase. Our return policy strives to be as flexible as possible for our customer while allowing us to provide you with a wide variety of products at a significant discount price. Please note that the product you are returning must be in the condition you received it, in the original box/packaging including all the manuals, papers and all its parts have not been used. Any product that was used or fully/partially installed is non-returnable. An RMA is needed before the product can be returned; otherwise the product is not qualified for refund or exchange. Please do not send your purchase back to the manufacturer without RMA#. If you need any further assistance or clarification, please contact Customer Support.
To make the return process easier for our valued customers, we’ve broken down this process into 3 easy steps.
1. Call Auto Parts Aisle return department at (844) 342-5272 ( Option 3)
Please have ready (a) Order Number, (b) Order Part Number. Should additional information be needed, we will request it at the time of the call or contact you later.
2. We will generate and send you via an email the RMA# associated with the returning instructions.
3. Retrieve & print the RMA# from your email and tape it to your shipping package
(the RMA# should be fully visible) and mail the package to the specified address. (Be sure to cover any old labels with the new one, or just peel them off)
**Please Note: Customer is responsible for return shipping cost, unless the return was caused due to manufactures defect or any error from our end.
It may take 4-5 business days for your return to reach the manufacture’s Centers. Once the package is received and inspected (usually within 72 hours of receipt) your refund minus the return shipping costs will be processed and automatically applied to your credit card or original method of payment within 7 -10 business days. We will send you a confirmation email of your refund. Please note that depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account.
Once the package was accepted as a return, we will send you a confirmation email of your refund being processed. Please note that depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account.
In most of the cases, our customers are 100% satisfied however there may be a time when a customer may receive a product that is defective or broken. When this happens, we provide a prepaid return shipping label. You simply need to follow the 3 easy steps return process.
Absolutely! We allow item exchanging. Any item that includes all original packaging, paperwork and parts in new and unused condition may be returned for exchange. You simply need to follow the 3 easy steps return process.
When a product is returned and it is eligible for a refund, it requires a 20% restocking fee. You will be receiving the refund credits minus the returning shipping costs and the restocking fee. The refunds processed and automatically applied to your credit card or original method of payment. Please ensure the product you are returning is in its original packaging including all the manuals, papers and all its parts have not been used.
As soon as you receive the package, please verify whether the item you ordered is what you actually have received. In order to validate this step, please look at the part number on both shipping receipt and on the confirmation email of order receipt we sent you. If these numbers are different, then a wrong part number might have been shipped accidentally.
As soon as we receive the Tracking #, we will email it to your email address that we have in your profile. You will be able to track your order through online services. Please note that sometimes the Tracking # is not available until the carrier has shipped the order.
Auto Parts Aisle is working directly with our business partners, manufacturers, and the products, whether they are in stock or custom made, may be shipped from different warehouse, at a different timeframe and in separate packages. We regret to mention that at this point we cannot guarantee that your items will arrive all together in one main box.
Auto Parts Aisle offers a discount shipping fees and free shipping on the majority of qualified products without any hidden charges. The shipping fees for products that are not qualified as ‘free shipping’ or eligible for ‘APA’s discounted rates’ are clearly listed next to every product in your shopping cart before you checkout and /or place the order. There are few factors that decide your shipping costs or delivery time, such as: your product’s size, weight, the delivery options, etc.
Auto Parts Aisle offers ‘Free Shipping’ policy to qualified products. You will be able to see the products that are eligible for our ‘Free Shipping’ in product page and also while you review shopping cart or checkout. The ‘Free Shipping’ products will be shipped via a standard ground and secured method.
**Please Note: the ‘Free Shipping’ is not applied to oversized items, truck or freight shipments. Auto Parts Aisle reserves the right to change and/or modify current policy to better reflect current e-commerce business standards.
About Our Site & Technology
This is a very simple process. Login into your account. Click on 'Welcome User' link located on the top left corner. This link it will take you to Your Account page. You can update your email address under Customer info and click Save. Next time you login into your account, you'll need to use your updated email address.
A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on Auto Parts Aisle. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If for any reasons, you share your computer with others and you do not want them to have access to your account information. Please ensure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
You can call Auto Parts Aisle Customer Service Team 1-844-DIAL-APA or email our Customer Team: email@example.com The team looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.
With your autopartsaisle.com account, you will have access to the following information:
a-) Your Account Information
b-) Your Order History
c-) Your Email Subscriptions
We are an online service company that sells auto parts and accessories. We believe in giving our customers a simplified and accelerated shopping experience, a great, detailed and personalized attention in each interaction we have with them. We strive and are fully committed to your satisfaction in every product you purchase from us. For more on APA, see our About Us
AutoPartsAisle.com uses extended validation Secure Sockets Layer (SSL) technology to provide you with the most safest, and most secure shopping experience possible. EV SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. SSL encryption ensures that the communication of all sensitive information being passed between your browser and our servers are secure. You will be able to confirm that it is a secure connection, by observing the url https://www.autopartsaisle.com/ in the URL. The site is highlighted by a green address bar.
Secure Sockets Layer (SSL) is the standard security technology for creating encrypted communication between our web server and your browser. SSL ensures that all data passed between our web server and your browser remain private and uncompromised. SSL is an industry standard and is used by millions of websites in the protection of the online transactions with the customers.