Frequently Asked Questions
Returning a Merchandise
We want you to be completely happy with your purchase. Our return policy strives to be as flexible as possible for our customer while allowing us to provide you with a wide variety of products at a significant discount price. Please note that the product you are returning must be in the condition you received it, in the original box/packaging including all the manuals, papers and all its parts have not been used. Any product that was used or fully/partially installed is non-returnable. An RMA is needed before the product can be returned; otherwise the product is not qualified for refund or exchange. Please do not send your purchase back to the manufacturer without RMA#. If you need any further assistance or clarification, please contact Customer Support.
To make the return process easier for our valued customers, we’ve broken down this process into 3 easy steps.
1. Call Auto Parts Aisle return department at (844) 342-5272 ( Option 3)
Please have ready (a) Order Number, (b) Order Part Number. Should additional information be needed, we will request it at the time of the call or contact you later.
2. We will generate and send you via an email the RMA# associated with the returning instructions.
3. Retrieve & print the RMA# from your email and tape it to your shipping package
(the RMA# should be fully visible) and mail the package to the specified address. (Be sure to cover any old labels with the new one, or just peel them off)
**Please Note: Customer is responsible for return shipping cost, unless the return was caused due to manufactures defect or any error from our end.
It may take 4-5 business days for your return to reach the manufacture’s Centers. Once the package is received and inspected (usually within 72 hours of receipt) your refund minus the return shipping costs will be processed and automatically applied to your credit card or original method of payment within 7 -10 business days. We will send you a confirmation email of your refund. Please note that depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account.
Once the package was accepted as a return, we will send you a confirmation email of your refund being processed. Please note that depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account.
In most of the cases, our customers are 100% satisfied however there may be a time when a customer may receive a product that is defective or broken. When this happens, we provide a prepaid return shipping label. You simply need to follow the 3 easy steps return process.
Absolutely! We allow item exchanging. Any item that includes all original packaging, paperwork and parts in new and unused condition may be returned for exchange. You simply need to follow the 3 easy steps return process.
When a product is returned and it is eligible for a refund, it requires a 20% restocking fee. You will be receiving the refund credits minus the returning shipping costs and the restocking fee. The refunds processed and automatically applied to your credit card or original method of payment. Please ensure the product you are returning is in its original packaging including all the manuals, papers and all its parts have not been used.
As soon as you receive the package, please verify whether the item you ordered is what you actually have received. In order to validate this step, please look at the part number on both shipping receipt and on the confirmation email of order receipt we sent you. If these numbers are different, then a wrong part number might have been shipped accidentally.
As soon as we receive the Tracking #, we will email it to your email address that we have in your profile. You will be able to track your order through online services. Please note that sometimes the Tracking # is not available until the carrier has shipped the order.
Auto Parts Aisle is working directly with our business partners, manufacturers, and the products, whether they are in stock or custom made, may be shipped from different warehouse, at a different timeframe and in separate packages. We regret to mention that at this point we cannot guarantee that your items will arrive all together in one main box.
Auto Parts Aisle offers a discount shipping fees and free shipping on the majority of qualified products without any hidden charges. The shipping fees for products that are not qualified as ‘free shipping’ or eligible for ‘APA’s discounted rates’ are clearly listed next to every product in your shopping cart before you checkout and /or place the order. There are few factors that decide your shipping costs or delivery time, such as: your product’s size, weight, the delivery options, etc.
Auto Parts Aisle offers ‘Free Shipping’ policy to qualified products. You will be able to see the products that are eligible for our ‘Free Shipping’ in product page and also while you review shopping cart or checkout. The ‘Free Shipping’ products will be shipped via a standard ground and secured method.
**Please Note: the ‘Free Shipping’ is not applied to oversized items, truck or freight shipments. Auto Parts Aisle reserves the right to change and/or modify current policy to better reflect current e-commerce business standards.
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We are an online service company that sells auto parts and accessories. We believe in giving our customers a simplified and accelerated shopping experience, a great, detailed and personalized attention in each interaction we have with them. We strive and are fully committed to your satisfaction in every product you purchase from us. For more on APA, see our About Us
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